Question 1

How Long May Cakes Be Refrigerated and/or Frozen?

Accepted Answer

All of our  World Famous S&S Cheesecake desserts may be refrigerated for up to 7 days or frozen for up to 6 months. If you choose to freeze your cake, when you desire to eat it we recommend that you remove it from the freezer and leave the cake  overnight in the refrigerator or defrost on the counter for at least 5 hours.

Question 2

What Is The Best Way To Cut An S&S Cheesecake?

Accepted Answer

Partially thaw the cake and cut desired portion size with a sharp knife that has been briefly soaked in hot water.  Wipe the knife with a damp towel in between each slice to ensure a smooth cut.

Question 3

Why Is The e-Gift Card A Perfect Gift?

Accepted Answer

An e-Gift Card is ordered electronically through the e-Gift Card icon on the www.SSCheesecake.com Home Page. All e-Gift Cards are secure and guaranteed total security through our partner, PayPal. An e-Gift Card functions in a similar manner to a regular gift card however it is sent to the recipientן¿½s email address electronically and may be redeemed online for the respective S&S Cheesecake purchased under the following conditions:
* The card cannot be redeemed for cash
* The card cannot be replaced if lost or stolen
* The card cannot be used for gratuities or tips
* The card cannot be used for gratuities or tips
* The card cannot be used in-store (only online redemption is processed) * A service fee of $1.50 per month may be assessed against the outstanding value if the card is not used for a 12-month period. Service fees will not apply where prohibited by law.

Question 4

How Can I Check My e-Gift Card Balance?

Accepted Answer

Please check the expiration on the card as each Gift Card has a long-term 1-year usage policy. All balances may be verified on the S&S Cheesecake-PayPal processing center. All details are easily accessed and self explanatory within the e-Gift Card email that his received by the recipient. In the event that any balance remains on the e-Gift Card, the balance of payment may be made online through our website.

Question 5

Can I Use An e-Gift Card For In-Store Purchases?

Accepted Answer

For your protection and security, purchases through our S&S Cheesecake e-Gift Cards can only be used through the online S&S cheesecake-PayPal processing center which is easily accessed through the information contained within the e-Gift Card.

Question 6

May I Enclose A Personalized Message With My e-Gift Card?

Accepted Answer

You may send each recipient a personalized and elegant electronic e-Message which lets your recipient(s) know that a gift is on the way! The recipient will receive an email saying that you (the sender) have arranged for them (the recipient) to receive a delicious gift from Zagat’s Rated #1 World Famous S&S Cheesecake. When the recipient clicks on the link included in the email, the e-Message will be available for viewing. The e-Message includes a personal message from you (up to 200 characters in length), as well as a photo and description of the gift you are sending. The recipient will not be able to make any changes to the order.

Question 7

Does S&S Cheesecake Offer Discounts On High Volume Purchases?

Accepted Answer

Discounts on volume purchases  are available and can be placed through our Customer Care Department. Please call 718-549-3888.

Question 8

Are International Orders Accepted?

Accepted Answer

We can only accept orders for valid home or business delivery addresses within the United States. We are unable to ship to APO or FPO military addresses, U.S. Territories or international delivery locations.
Frequently a customer who resides outside of the United States will request to place an order for a delivery address within the United States. We can now accommodate such requests online.
Enter your billing information on the buyer’s information page that will accept international billing address information. If we encounter problems securing authorization for your payment method we will contact you by email to resolve the issue.

Question 9

On What Days Of The Week Does S&S Cheesecake Ship Orders?

Accepted Answer

S&S Cheesecake ships its orders by Federal Express 2-day Air from Monday - Wednesday.  Overnight delivery during the week and on Thursday are available for an additional fee. Please note that we do not ship on Friday, Saturday, Sunday or national holidays.
We recommend that you check if your recipient will be available to take receipt of the order on the delivery date-ie, not on vacation or out of town.  This is especially important during the holidays.  Also, be sure you have the correct address.  We do not take responsibility for orders that are delivered to incorrect addresses or for orders delivered to recipients that are out of town.

Cheesecakes are frozen and packed individually in a customized Styrofoam wrap. In order to deliver our cheesecake products fresh to you we require delivery within two days of shipment from our distribution location. If you are shipping cheesecakes to destinations experiencing high daytime temperatures we recommend that you ship your cheesecake via overnight delivery.

Question 10

How Are Cakes Containing Fruit Shipped?

Accepted Answer

Cakes containing fruit toppings (Cherry, Strawberry, and Pineapple) are shipped  as they appear in picture.  These cakes are baked to excellence and make an exquisite gift for yourself or friends alike.
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Question 11

What If There Are Multiple Recipients?

Accepted Answer

You may send an order to more than one recipient at a time. As you add items to your shopping basket you will be asked to select a delivery address. Select "add an address" and you will be presented with a screen to add the new delivery address. The new address will be stored in your "My Account" pages for future use.

Question 12

What Are The Payment Options?

Accepted Answer

We accept MasterCard, American Express, Visa, Discover and Diner's Club which can be securely entered on our site through PayPal. All prices are listed in US currency. Electronic checks (e-Checks) are conveniently processed online at check out through PayPal as well. Paper checks may be mailed in advance to S&S Cheesecake along with a print-out of the completed Order Form. Cash payments are accepted at the S&S Cheesecake Wholesale Bakery & Factory headquarters located at 222 West 238th Street, Bronx, NY 10463. The total price includes the cake, FedEx 1-2 Day Air shipping, packaging and handling fees. Sales tax, where applicable, is also included in the final amount of your order

Question 13

I Just Placed My Order Online - How Will I Know If It Was Received?

Accepted Answer

You will receive an order confirmation by email immediately after placing your order through the internet. If you place your order via the telephone, you will be sent a confirmation email within 24 hours. Please keep this order confirmation number and refer to it should you need to contact us either by e-mail or by telephone .  A FedEx tracking # will also be included in your email.

Question 14

What If I Order An Item That Is Temporarily Out Of Stock?

Accepted Answer

If we are unable to deliver what you have ordered on the timeline requested, we will contact you by phone or e-mail to confirm when the order will be in stock. For this reason, it is important that you remember to include your e-mail address and telephone number on every order.

Question 15

What If I Am Not Fully Satisfied With My Order?

Accepted Answer

Our goal is to make sure that all of our guests are 100% satisfied. If, in some rare occurrence, you are not fully satisfied with any item you have ordered, contact our Customer Care Liaison at 718-549-3888 and we will make every effort to resolve any matter to your total satisfaction.

Question 16

How Do I Contact A S&S Cheesecake Customer Care Liaison?

Accepted Answer

For any questions regarding your order, billing, payments or product returns, please contact our Customer Care Liaison by dialing 718-549-3888. You can also contact our Customer Care Liaison via email at sscheesecake@gmail.com.
Our business hours are Monday through Friday from 8:30 A.M - 3:00 P.M.  In the event your communication is received after business hours or on the weekend, an S & S Cheesecake Customer Care Liaison will contact you upon return to the office.

Question 17

Are S&S Cheesecakes Kosher?

Accepted Answer

Yes. Not only are they kosher but they are certified by the Vaad HaRabbonim of Riverdale in New York City!

Question 18

What If I Do Not Want To Provide Personal Information Over The Internet?

Accepted Answer

Any personal information you submit over the internet is safely captured via the award-winning Wix online payment software and the latest encryption methods supported by Internet Explorer and Chrome, and securely guarded behind extensive firewalls. However, if you would prefer, you may call the factory, 718-549-3888,  to discuss other options.

FAQ

Frequently asked questions