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Frequently Asked Questions
1. How Long May Cakes Be Refrigerated and/or Frozen?
2. What Is The Best Way To Cut An S&S Cheesecake?
3. Why Is The e-Gift Card A Perfect Gift?
4. How Can I Check My e-Gift Card Balance?
5. Can I Use An e-Gift Card For In-Store Purchases?
6. May I Enclose A Personalized Message With My e-Gift Card?
7. Does S&S Cheesecake Offer Discounts On High Volume Purchases?
8. Are International Orders Accepted?
9. On What Days Of The Week Does S&S Cheesecake Ship Orders?

10. How Are Cakes Containing Fruit Baked & Shipped?
11. What If There Are Multiple Recipients?
12. What Are The Payment Options?
13. I Just Placed My Order Online - How Will I Know If It Was Received?
14. What If I Order An Item That Is Out Of Stock?
15. What If I Am Not Fully Satisfied With My Order?
16. How Do I Contact A S&S Cheesecake Customer Care Liaison?
17. Are S&S Cheesecakes Kosher?
18. What If I Do Not Want To Provide Personal Information Over The Internet?

1. How Long May Cakes Be Refrigerated and/or Frozen?
All Zagat’s Rated #1 World Famous S&S Cheesecake desserts may be refrigerated for up to 14 days or frozen for up to 6 months.

If you choose to freeze your cake, when you desire to eat it we recommend that when it is removed from the freezer and that it be thawed overnight in the refrigerator.
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2. What Is The Best Way To Cut An S&S Cheesecake?
Partially thaw the cake and cut desired portion size with a sharp knife that has been briefly soaked in hot water.
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3. Why Is The e-Gift Card A Perfect Gift?
An e-Gift Card is ordered electronically through the e-Gift Card icon on the www.SSCheesecake.com Home Page. All e-Gift Cards are secure and guaranteed total security through our partner, PayPal. An e-Gift Card functions in a similar manner to a regular gift card however it is sent to the recipient�s email address electronically and may be redeemed online for the respective S&S Cheesecake purchased under the following conditions:

* The card cannot be redeemed for cash
* The card cannot be replaced if lost or stolen
* The card cannot be used for gratuities or tips
* The card cannot be used for gratuities or tips
* The card cannot be used in-store (only online redemption is processed) * A service fee of $1.50 per month may be assessed against the outstanding value if the card is not used for a 12-month period. Service fees will not apply where prohibited by law.
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4. How Can I Check My e-Gift Card Balance?
Please check the expiration on the card as each Gift Card has a long-term 1-year usage policy. All balances may be verified on the S&S Cheesecake-PayPal processing center. All details are easily accessed and self explanatory within the e-Gift Card email that his received by the recipient. In the event that any balance remains on the e-Gift Card, the balance of payment may be made online through our website.
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5. Can I Use An e-Gift Card For In-Store Purchases?
For your protection and security, purchases through our S&S Cheesecake e-Gift Cards can only be used through the online S&S cheesecake-PayPal processing center which is easily accessed through the information contained within the e-Gift Card.
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6. May I Enclose A Personalized Message With My e-Gift Card?
You may send each recipient a personalized and elegant electronic e-Message which lets your recipient(s) know that a gift is on the way! The recipient will receive an email saying that you (the sender) have arranged for them (the recipient) to receive a delicious gift from Zagat’s Rated #1 World Famous S&S Cheesecake. When the recipient clicks on the link included in the email, the e-Message will be available for viewing. The e-Message includes a personal message from you (up to 200 characters in length), as well as a photo and description of the gift you are sending. The recipient will not be able to make any changes to the order.
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7. Does S&S Cheesecake Offer Discounts On High Volume Purchases?
Discounts on volume purchases (cheesecakes and e-Gift Cards) are available and can be placed through our Customer Care Department. Please call our Toll Free #: (877) 613-CAKE (2253).
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8. Are International Orders Accepted?
We can only accept orders for valid home or business delivery addresses within the United States. We are unable to ship to APO or FPO military addresses, U.S. Territories or international delivery locations.

Frequently a customer who resides outside of the United States will request to place an order for a delivery address within the United States. We can now accommodate such requests online.

Enter your billing information on the buyer’s information page that will accept international billing address information. If we encounter problems securing authorization for your payment method we will contact you by email to resolve the issue.
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9. On What Days Of The Week Does S&S Cheesecake Ship Orders?
S&S Cheesecake ships its orders by Federal Express 2-day Air from Monday - Wednesday. For special overnight deliveries on Thursday or Friday thank you for contacting our Customer Care Liaison on our Toll Free #: (877) 613-CAKE (2253). Please note that we do not ship on Saturday, Sunday or national holidays.

The customer decides the shipping method and arrival date during the checkout process. Shipment method options available are based upon the order destination zip code and desired delivery date.

Cheesecakes are frozen and packed individually in a customized Styrofoam wrap. In order to deliver our cheesecake products fresh to you we require delivery within two days of shipment from our distribution location. If you are shipping cheesecakes to destinations experiencing high daytime temperatures we recommend that you ship your cheesecake via overnight delivery.
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10. How Are Cakes Containing Fruit Shipped?
PLEASE NOTE THAT CAKES CONTAINING FRUIT TOPPINGS (Cherry, Strawberry, and Pineapple) are shipped with the fruit blended into our special S&S Cheesecake formula, not spread onto the top of the cake. Cakes containing fruit featured on our website are available as they appear in picture only at the S&S Cheesecake Wholesale Bakery & Factory headquarters. When shipped our Cherry, Strawberry and Pineapple Cheesecakes arrive with all fruit mixed inside the actual cake leaving the top of the cake looking only slightly different than our S&S New York Style Cheesecake. These cakes are baked to excellence and make an exquisite gift for yourself or friends alike.
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11. What If There Are Multiple Recipients?
You may send an order to more than one recipient at a time. As you add items to your shopping basket you will be asked to select a delivery address. Select "add an address" and you will be presented with a screen to add the new delivery address. The new address will be stored in your "My Account" pages for future use.
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12. What Are The Payment Options?
We accept MasterCard, American Express, Visa, Discover and Diner's Club which can be securely entered on our site through PayPal. All prices are listed in US currency. Electronic checks (e-Checks) are conveniently processed online at check out through PayPal as well. Paper checks may be mailed in advance to S&S Cheesecake along with a print-out of the completed Order Form. Cash payments are accepted at the S&S Cheesecake Wholesale Bakery & Factory headquarters located at 222 West 238th Street, Bronx, NY 10463. The total price includes the cake, FedEx 1-2 Day Air shipping, packaging and handling fees. Sales tax, where applicable, is also included in the final amount of your order.
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13. I Just Placed My Order Online - How Will I Know If It Was Received?
You will receive an order confirmation by email immediately after placing your order through the internet. If you place your order via the telephone, you will be sent a confirmation email within 24 hours. Please keep this order confirmation number and refer to it should you need to contact us either by e-mail or dial our Toll Free #: (877) 613-CAKE (2253). A FedEx tracking # will also be included in your email.

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14. What If I Order An Item That Is Temporarily Out Of Stock?
If we are unable to deliver what you have ordered on the timeline requested, we will contact you by phone or e-mail to confirm when the order will be in stock. For this reason, it is important that you remember to include your e-mail address and telephone number on every order.
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15. What If I Am Not Fully Satisfied With My Order?
Our goal is to make sure that all of our guests are 100% satisfied. If, in some rare occurrence, you are not fully satisfied with any item you have ordered, contact our Customer Care Liaison at (877) 613-CAKE (2253) and we will make every effort to resolve any matter to your total satisfaction.
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16. How Do I Contact A S&S Cheesecake Customer Care Liaison?
For any questions regarding your order, billing, payments or product returns, please contact our Customer Care Liaison by dialing our Toll Free #: (877) 613-CAKE (2253). You can also contact our Customer Care Liaison via email at sscheesecake@gmail.com.

Fax communication is welcome at 1-800-529-1876.

An S&S Cheesecake Customer Care Liaison is available to assist you 7 days a week and will promptly contact you upon return to the office in the event that your communication was received after business hours (6am � 3pm / Monday � Friday) or on weekends.
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17. Are S&S Cheesecakes Kosher?
Yes. Not only are they kosher but they are certified by the Vaad HaRabbonim of Riverdale in New York City!
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18. What If I Do Not Want To Provide Personal Information Over The Internet?
Any personal information you submit over the internet is safely captured via the award-winning PayPal online payment software and the latest encryption methods supported by Internet Explorer, Netscape and America Online, and securely guarded behind extensive firewalls. However, if you would prefer, you may place your order via telephone by dialing our Toll Free #: (877) 613-CAKE (2253)
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Copyright ©2014 S&S Cheesecake Inc. | 222 W. 238th St. • Bronx, NY 10463 | Phone: 718-549-3888 | Fax: 718-549-3903 | e-mail: sscheesecake@gmail.com
718-549-3888